I started working with Yolande and her team 4 years ago when she was awarded the SABOA insurance contract. Indwe was appointed as the sole National Broker to market the SABOA product, and as such I had an opportunity to work closely with the Ibiliti team in an effort to make the SABOA scheme a success. Reflecting back over the last 4 years, I got to experience all aspects of what Ibiliti had to offer, including marketing, quoting, underwriting, claims and most importantly, sorting problems out with clients. I can safely say that Ibiliti surpassed all my expectations in all of the above situations, and they are now not merely Insurance providers, but are partners in our business objectives. Yolande has instilled a very special culture in her staff, which has resulted in a work environment that makes doing business with Ibiliti an absolute pleasure. Ibiliti has demonstrated a desire to adopt modern business practises which allows for seamless, timeous transactional turnaround time. In conclusion, I would recommend all Brokers to experience the Ibiliti way of business because it comes as a refreshing change.

Having worked in the insurance industry for over a decade I have worked with various insurance companies and underwriting managers alike. In my personal opinion Ibiliti Underwriting Managers (Pty) Ltd is one of the premier commercial short-term insurance product providers in South Africa. The overall service is phenomenal, from queries which are answered accurately and professionally to turnaround times that far exceed a brokers expectations. There is always a willingness to assist, whether it be from the tea lady or senior management. The products are tailored to suit any potential clients needs which fall within Ibiliti’s specialized sector. The staff have a unique ability to make you feel comfortable and part of their family. I highly recommend and commend Ibiliti.

MFS has received outstanding service from Ibiliti Underwriting Managers, claims has been handled professionally, timeously and effortless, staff members are polite and know how to provide excellent service. Our clients are happy to be insured with Ibiliti.

I have been dealing with Ibiliti Underwriters since 2011 and have always found their underwriting, claims and accounts to be of outstanding service. They are quick and extremely accurate. They are open to negotiation with regards to premiums when necessary and one of the most impressive things for me is that I have never encountered a staff member be it telephonically or via email to be offish, rude or unpleasant. It is amazing they all so friendly, helpful and caring and always end with a positive note by wishing us a pleasant day i.e. just not business to the point and end off. If you land up at a wrong department with a certain query, what is very impressive is that the staff member that answered the phone, will take down your details and query and ensure that the correct person phones us back with a reply (which they always do). In other words there is no attitude that this is not my job description and we must speak to the correct person. Real teamwork by helping one another whether it is their department or not. That is impressive.

Compliance and the interest of clients take centre stage at Ibiliti. Ibiliti is one of the few Underwriters that take the time to educate their clients on their products and to give the necessary support. They supply innovative products and ensure that each policy cater for the needs of their clients. It has been a privilege to work with such highly skilled and professional staff over the past couple of years.